TERMS AND CONDITIONS
This website is operated by Poplar Arts and Crafts. Our store is hosted by The Ohlo Group Ltd. They provide us with the online e-commerce platform WooCommerce that allows us to sell our products and services to you.
By visiting our site and/or buying something from us, you agree to be bound by the following terms and conditions. These terms apply to all users of the site, please read them carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not use the website.
GENERAL CONDITIONS
In using our site, you agree to provide current, complete and accurate billing and shipping information for all purchases made at our store and that your use of, or inability to use, the service is at your sole risk.
We reserve the right to refuse service to anyone for any reason at any time (for example, card transactions flagged as potentially fraudulent by our card processing provider). In the event that we make a change to or cancel an order we will attempt to contact you with the information you have provided.
OUR PRODUCTS AND SERVICES
Products are sold subject to their product descriptions. We take care that these are as accurate as possible but occasionally they may contain inaccuracies, omissions or typographical errors. Likewise these may affect promotions, offers, product shipping charges, transit times and availability. As such all of the information on this website, including product descriptions, may not always be accurate when you place an order. In such cases we will try and contact you to resolve the issue but we reserve the right to: correct any errors, inaccuracies or omissions; change or update information; withdraw the product from sale or cancel orders without prior notice. We are not responsible if information made available on this site is not accurate, complete or current as we are reliant on information from our suppliers as to product specification or production timescales which may change without us being informed. From time to time we may change the design and specification of our products, and product descriptions and prices are subject to change without notice. We may also withdraw products from sale without notice. We try and deliver the best service we can but occasionally we may need to take the site offline for maintenance or updates.
All handwoven items are designed and woven by Frances Wyatt. We do not copy others’ designs and each item produced is an original design.
All the images and descriptions of our handwoven products are intended to give a representation of the products in that range. Slight variations in colour may occur. Commissioned pieces may be based on a previous design but will rarely be identical due to differences in yarn, colour batches, and the uniqueness of a handmade product. Please contact us if you would like further information about any item.
PROMOTIONAL DISCOUNT CODES
We may on occasion offer or advertise a discount code for use on our online store. Discount codes are time limited. We also reserve the right to cancel any current discount codes without notice.
MAKING A PURCHASE
Popar Arts and Crafts currently only sells to the UK.
Poplar Arts and Crafts accepts all major credit and debit cards including Visa, Visa Debit, Mastercard, American Express, JCB and Discover, or you can also use Apple Pay and Google Pay.
You may contact us via mail, e-mail or telephone to place your order and we will advise on availability of products and payment options.
For purchases made directly through our online store your method of payment will be charged at the time of purchase.
You will receive a confirmation e-mail to indicate that your order has been received. If there is a problem in processing your order or any items you have ordered are currently out of stock, we will contact you as soon as possible to discuss the situation.
If you contact us regarding your purchase in advance we can send you a digital invoice that will allow you to complete payment once we advise we can ship your order.
The price charged is the price published on our website at the time you made your order. Poplar Arts and Crafts reserves the right to alter prices with immediate effect.
CREDIT CARD SECURITY
Stripe forces HTTPS for all services using TLS (SSL).
All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allowlist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services (API, website, and so on).
We cannot guarantee the security of any data you disclose online and we are dependent upon the security systems put in place by our host provider. You accept the inherent security risks of providing information and purchasing online over the Internet and will not hold us responsible for any breach of security unless this is demonstrated to be due to our negligence.
SHIPPING AND DELIVERIES
Shipping charges are indicated at the point of purchase and are also set out in our schedule of shipping rates available on our website. If you wish to collect in person please contact us before purchase so we can ensure that no shipping fees are applied to your
order and to arrange a time to collect from the studio.
Orders to UK destinations are shipped by either Royal Mail 1st Class or Parcel Force 48.
If items are in stock we aim to have them dispatched within 5 working days of receipt of payment. If items are special orders we will contact you following placement of your order to advise when we expect shipment. Where part of an order consists of both special order items and in-stock items we will wait for all items to be available before we ship. Should you require the in-stock items immediately then please contact us to arrange separate shipping, which may be subject to additional postage fees. We will consider on a case-by- case basis whether additional shipping charges are required for split-deliveries.
All parcels are insured to the point of delivery. You can choose to have your order delivered to a separate address from your billing address.
We must be informed of any items lost in transit or otherwise missing from your delivery within 10 days of the shipping date.
ORDER CANCELLATION
If you wish to cancel your order with Poplar Arts and Crafts then please do contact us in the first instance. You must cancel your order within 14 days of receiving your order. To cancel your order please email frances@poplarartsandcrafts.co.uk or phone +44 (0)7980 742836.
The goods must be returned unused in their original packaging to receive a full refund. If the goods are not in this condition then you will receive a partial refund.
RETURNS – ONLINE
If you wish to return an item to us you need to contact us first to arrange the return.
Poplar Arts and Crafts strives to ensure that every item is what you were looking for and products are sold subject to their descriptions. However, if you have any problems at all with the delivery or the item itself then please contact us.
Refunds or exchanges will only happen once the item has been returned to Poplar Arts and Crafts within 14 days of being in contact about the issue. We will not refund items after 14 days of the customer receiving the goods and will offer an exchange for another item/items of equal value instead or issue you with store credit in the form of an email gift voucher. We reserve the right to offer exchange or store credit for less than the original purchase price if the items are returned damaged, in noticeably worn/used condition or without original packaging and instructions where applicable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If we accept the return then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund within 5 working days, check first with your bank and/or credit card provider prior to contacting us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed or mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to the recipient later, we will send a refund to the gift giver.
The buyer pays postage for any returns except where a faulty product is being returned. Once the return has been received the original amount for the item will be reimbursed, along with the return postage for faulty items. To complete your return, we require a receipt or proof of purchase.
To return your product, you should mail it to: Poplar Arts and Crafts, Poplar Farm, Lott’s Farm, Three Holes, Wisbech PE14 9JG.
If you are shipping a returned item over £100 in value then we recommend using a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
WORKSHOP CANCELLATION
If you cannot make a workshop that you have booked on the original date then you must contact us as soon as possible. We are more than happy to rearrange your booking to another date or another class at yours and Poplar Arts and Crafts’ convenience.
If you want to fully cancel the workshop and not rearrange it then the following refund policy applies:
Workshops cancelled up to 4 weeks before the class date – full refund.
Workshops cancelled between 4 weeks and 7 days before the class date – refund of workshop cost minus £20 deposit per day of class.
Workshops cancelled less than 7 days before the workshop date – no refund. PRIVACY POLICY, COOKIES AND LINKS
For full details on our Privacy Policy, Cookies and Links please visit our Privacy Policy page.
COPYRIGHT AND INTELLECTUAL PROPERTY
All handwoven work and handwoven products displayed on this site are copyright of Frances Wyatt. All images are copyright of Frances Wyatt.
No part of the site or its content may be reproduced or distributed without our written permission.